Privacy Policy

Alkebulan Artist Hub is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our platform. We handle your data with the same care we bring to protecting cultural heritage.

We collect the following types of information:

• Account information: name, email address, phone number, and password (encrypted).
• Profile information: biography, country, city, cultural group, and artist statement.
• Verification documents: government ID, photos, and videos submitted for Cultural Authenticity Verification.
• Transaction information: purchase history, shipping addresses, and payment details (processed securely by our payment partners).
• Device and usage data: IP address, browser type, and platform usage patterns.

• To provide and improve our marketplace services.
• To verify artist identity and cultural authenticity.
• To process transactions and manage payouts.
• To communicate with you about orders, verification status, and platform updates.
• To detect and prevent fraud, abuse, and platform violations.
• To comply with legal obligations and enforce our policies.

We implement industry-standard security measures including encryption, secure servers, and access controls. Verification documents are stored securely and accessed only by authorized Cultural Board reviewers. We do not sell your personal information to third parties.

We may share your information in the following limited circumstances:

• With payment processors to complete transactions.
• With shipping providers to deliver orders.
• With legal authorities when required by law or to protect our rights.
• With community references during the artist verification process (with consent).

We do not share verification documents or sensitive personal data with buyers or the general public.

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated data (subject to legal retention requirements).
• Withdraw consent for optional data processing.
• Object to certain types of data processing.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Verification documents may be retained for the duration of the artist's active status on the platform.

Alkebulan Artist Hub operates globally. Your data may be processed in countries other than your own, including where our servers and partners are located. We ensure appropriate safeguards are in place for international transfers.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through our platform or via the contact information provided on our Contact page.